CAREERS

Title: Intake Specialist

Classification: Full Time/Non-Exempt

Location: Pittsburgh, Pennsylvania (Hybrid)

Compensation: $22.65/hour ($47,108/year)

Grant Status: Funded annually

 

About Just Mediation Pittsburgh

At JMP, we believe mediation empowers communities by tapping into underutilized resources to equitably address complex social challenges. As a community mediation center, we specialize in landlord-tenant mediation as an alternative to eviction court. We view mediation as a tool for justice, providing a space where conflicting parties can work together toward mutual understanding and resolution. Our commitment lies in deep listening, self-determination, and advancing equity in the face of social injustice.

 

Position Overview

Intake Specialists at Just Mediation Pittsburgh serve as the first point of contact for parties interested in mediation. This position requires attention to detailed case management and the ability to quickly process referrals. The Intake Specialist receives mediation referrals from Just Mediation Pittsburgh’s website, voicemail system, and batched referrals from partnering landlords and inputs case information into mediation databases. This position contacts parties by phone, text, and email to screen for mediation. The Intake Specialist aligns the schedules of the mediation parties and prepares case documentation to be passed to the Mediation Support Team.

 

Responsibilities

Intake (80%)

• Review and process mediation referrals from landlords, tenants, and partner organizations

• Explain the mediation process and prepare parties for engagement with a mediator

• Confirm participants' willingness to mediate

• Coordinate mediation schedules based on party availability

• Maintain accurate case records and track case progress in databases

• Collect required documentation for grant reporting

• Build rapport with landlord partners who refer high volumes of cases

• Make referrals to partner agencies as appropriate

 

Special Projects (20%)

• Contribute to initiatives aimed at improving intake procedures and service delivery

• Identify process gaps and collaborate on solutions

• Participate in monthly professional development sessions

• Perform other duties as assigned by the Program Manager

 

Qualifications

• Strong case management skills with the ability to handle a high caseload efficiently

• Experience in program coordination and client service delivery

• Ability to meet deadlines and respond promptly to new referrals

• Proficiency with Google Workspace (Docs, Sheets, Slides) and Zoom

• Preferred experience with HubSpot

• Strong verbal and written communication skills, both virtual and in-person

• Background in conflict resolution; mediation experience preferred

• Experience working with diverse populations

• Ability to assess and improve organizational systems to enhance client services

• Detail-oriented with problem-solving skills to navigate logistical challenges such as scheduling conflicts

• Willingness to learn, adapt, and share knowledge

• Prior experience with housing services, eviction issues, and/or landlord-tenant concerns preferred

• Ability to work independently without close supervision

• Comfortable working as part of a small, closely knit, passionate team that supports one another

• Punctual and dependable, ensuring timely responses and task completion

• Assumes the best in colleagues and fosters a positive, collaborative work environment

 

Requirements

• Must reside in Allegheny County

• Flexible availability, including occasional evenings or weekends

• Reliable transportation for in-person meetings twice per month

• Ability to sit for extended periods and lift up to 20 lbs for event setup

• Access to a personal phone, internet, and a remote workspace. Laptops are provided to all staff.

• This is a grant-funded position currently funded for one year in which extension opportunities may be sought but are not guaranteed. 

 

Benefits and Work Culture

• Medical, dental, and vision insurance

• Generous PTO package, sick leave, floating-holidays, paid holidays, and bereavement

• Monthly goal based professional development opportunities

• Weekly self-care group activities (optional)

• Monthly, in-person educational and social time

• Strong internal promotion culture; we love to promote from within

• We value both life experience and formal education

• Commitment to maintaining a healthy work-life balance

• Employee Appreciation events, team building activities, milestone celebrations, and opportunities for Days of Service

 

Just Mediation Pittsburgh is an Equal Opportunity Employer and prohibits discrimination and harassment. All employment decisions at JMP are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, pregnancy (including partners), age, ancestry, sexual orientation, gender identity and/or expression, place of birth, or any other status protected by the laws or regulations in the locations where we operate.  

 

Application Process

To apply, submit a cover letter, resume, and three references via email to admin@justmediationpgh.org. Applicants must be authorized to work in the United States. Just Mediation Pittsburgh is unable to sponsor employment visas at this time.